Shipping & Returns
$5 standard shipping option on all USA orders 💌🐜
Happy Holidays!
Updated domestic return & exchange policies during the holiday season:
USA orders placed from November 17, 2023, until December 20, 2023, are eligible for returns and exchanges until January 15, 2024. International orders are eligible for returns only during this time frame.
All other returns and exchange policies below still apply.
---RETURNS & EXCHANGES---
- We accept domestic/USA returns and exchange requests for clothing orders within 15 days of delivery(or until January 15th if your order was placed between Nov. 17 and Dec 20).
- Please email us at hello@hohosnyc.com to begin an exchange or return. All accessories orders are final sale unless damaged or defective.
- USA returns for exchange or store credit are FREE.
- For clothing order returns, $8 shipping/processing will be deducted from the refund of the cost of the items to the original form of payment.
- International orders can be returned only (no exchanges). The cost of returning the goods to us is the customer's responsibility.
- Returns must be dropped off at the shipping facility within 5 days from when the return postage label is emailed to the customer. Items with original tags and packaging in unworn condition that have not been washed or altered are eligible for exchange or refund.
- All returns and exchanges must follow the guidelines above to be eligible - we cannot accept unauthorized returns. We reserve the right to refuse returns on items worn, soiled, laundered, or altered in any way.
---SHIPPING---
Domestic: We offer a discounted $5 standard shipping option on all domestic orders using USPS mail. USPS Ground Advantage, Priority, and Express are selectable options at checkout.
Shipping within the United States is typically delivered within 1 - 3 business days, depending on your location.
International: We offer various USPS, DHL, and UPS carrier options.
All orders include free tracking and coverage for lost and damaged shipments with insurance for item(s) valued up to $200. Additional insurance is available for $0.89 per $100 increment over $200. All insurance case claims are subject to our insurance provider's(Shipsurance) decision process.
How quickly do you ship after I’ve ordered?
In general, orders take 1-3 business days to process from when the order is placed.
Do you ship to my country?
We're happy to offer shipping to most countries!
Please note that non-US customers are responsible for any duty or customs fees that may be collected upon the delivery of your package.
Refunds are not issued for orders that could not be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item reshipped if an order is returned to our studio due to the following reasons:
- Failure to pay customs fees
- Insufficient address provided under your original order
- Was refused by the sender
- Sent to an address that is no longer valid
EXPEDITED SHIPPING
Please note that the expedited shipping method delivery timeframes do not include order processing time.
If you have questions about expedited shipping, please email hello@hohosnyc.com before placing your order with the subject line: Expedited Shipping.