Shipping & Returns

$5ย standard shipping optionย on allย USA ordersย ๐Ÿ’Œ๐Ÿœ

USAย returns forย exchangeย or store credit are FREE
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Happy Holidays!

Updated domestic return & exchange policies during the holiday season:ย 

USA orders placed fromย November 17, 2023, untilย December 20, 2023, are eligible for returns and exchanges until January 15, 2024. International orders are eligible for returns only during this time frame.

All other returns and exchange policies below still apply.

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---RETURNS & EXCHANGES---

  • We accept domestic/USA returns and exchange requests for clothing ordersย within 15ย days of delivery(or until January 15th if your order was placed between Nov. 17 and Dec 20).
  • Please emailย us atย hello@hohosnyc.com to begin an exchange or return. All accessories orders are final sale unless damaged or defective.
  • USAย returns forย exchangeย or store credit are FREE.
  • For clothing orderย returns, $8 shipping/processingย will be deducted from the refund of the cost of the items to the original form of payment.ย 
  • International orders can be returnedย onlyย (no exchanges).ย The cost of returning the goods to us is the customer's responsibility.ย 
  • Returns must be dropped off at the shipping facility within 5 days from when the return postage label is emailed to the customer. Items with original tags and packaging in unworn conditionย thatย have not been washed or alteredย are eligible for exchange or refund.
  • All returns and exchanges must follow the guidelinesย above to be eligible - we cannot accept unauthorized returns. We reserve the right to refuse returns on items worn, soiled, laundered, or altered in any way.

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ย ---SHIPPING---

Domestic: We offer a discounted $5 standard shipping option on all domestic orders using USPS mail. USPSย Ground Advantage, Priority, and Express are selectable options at checkout.

Shipping within the United States is typically delivered within 1 - 3 business days, depending on your location.ย ย 

International:ย We offerย various USPS, DHL, and UPS carrier options.

Allย orders include freeย trackingย and coverage for lost and damaged shipments with insurance for item(s) valued up to $200.ย Additional insurance is available for $0.89 per $100 increment over $200. All insurance case claims are subject to our insurance provider's(Shipsurance) decision process.

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How quickly do you ship after Iโ€™ve ordered?ย 
In general, orders take 1-3 business days to process from when the order is placed.ย 

Do you ship to my country?
We're happy to offer shippingย to most countries!ย 

Please note that non-US customers are responsible for any duty or customs fees that may be collected upon the delivery of your package.ย 

Refunds are not issued for orders that could not be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item reshipped if an order is returned to our studio due to the following reasons:

  • Failure to pay customs fees
  • Insufficient address provided under your original order
  • Was refused by the sender
  • Sent to an address that is no longer valid
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EXPEDITED SHIPPING

Please note that the expedited shipping method delivery timeframesย do notย include order processing time.


If you have questions about expedited shipping, please emailย hello@hohosnyc.comย before placing your order with the subject line: Expedited Shipping.

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