Shipping policy
$5 standard shipping option on all domestic orders 💌🐜
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Domestic: We offer a discounted $5 standard shipping option on all domestic orders using USPS mail. USPS Ground Advantage, Priority, Express, and various UPS shipping services are selectable options at checkout.
Shipping within the United States is typically delivered within 1 - 3 business days, depending on your location.
International: We offer various USPS, DHL, and UPS carrier options.
All orders include free tracking and coverage for lost and damaged shipments with insurance for item(s) valued up to $200. Additional insurance is available for $0.89 per $100 increment over $200. All insurance case claims are subject to our insurance provider's (Shipsurance) decision process.
How quickly do you ship after I've ordered?
Orders are shipped within 1-5 business days of being placed, and they are most often shipped within 1-2 business days.
Do you ship to my country?
We're happy to offer shipping to most countries!
Please note that non-US customers are responsible for any duty or customs fees that may be collected upon the delivery of your package.
Refunds are not issued for orders that could not be delivered due to insufficient or incomplete shipping addresses provided under your order. You will be required to pay an additional postage fee to have your item reshipped if an order is returned to our studio due to the following reasons:
- Failure to pay customs fees
- Insufficient address provided under your original order
- Was refused by the sender
- Sent to an address that is no longer valid
EXPEDITED SHIPPING
Please note that the delivery timeframes for expedited shipping methods do not include order processing time.
If you have questions about expedited shipping, please email hello@hohosnyc.com before placing your order with the subject line: Expedited Shipping.